FREQUENTLY ASKED QUESTIONS
Pre-Race / Registration
Can I get a refund if I cannot run?
Registration fees are non-refundable and non-deferrable. Options:
- You may transfer to another sub event, or
- You may transfer to a friend
Both transfers can be done online through your Race Roster dashboard until April 11th.
We offer the option to purchase registration insurance that protects your registration purchase if you are unable to attend the event due to unforeseen circumstances. If you have purchased registration insurance from RegShield contact them directly with the policy info you were sent with your purchase.
We do not offer deferrals for a future race.
Can I register on race day?
Online registration closes on April 22nd at midnight. If we have not reached capacity registrations will be accepted during race kit pick up hours. There will be no registrations on race day.
What is a CelePLATE?
CelePLATE is a plate laser engraved with your name and finish time that fits neatly in the recess on the back of your keepsake Beneva Mississauga Marathon medal. You can order your a CelePLATE when you register or visit the store on the Race Roster event page to purchase. Your CelePLATE will be sent via Canada Post within 2 weeks of the race. At this time we anticipate slower delivery times.
Why can’t I find any walking categories?
Walkers are welcome in all events! There is no separate walker registration category and no separate timing category.
Why are shirts not included in the registration fee?
We know that some runners love race shirts and others do not because they have a drawer full or have discarded many, potentially ending up in landfills. To reduce the inevitable surplus and work towards being a more responsible and sustainable event, race shirts are now an optional purchase item at a very reasonable price. By giving you a choice, it allows us to keep registration fee increases to a minimum.
I purchased RegShield and would like to initiate a claim
When you purchase a protection policy during the registration process, you will receive an email directly from them with the information on how to file a claim. If you did not see the email, you may follow this link to initiate your claim.
How do I transfer my registration to a friend?
To transfer your entry to new participant complete the following steps:
1. Sign into your Race Roster Account.
2. Click ‘view registration’ for the event and click ‘transfer’.
3. Click ‘Transfer to new participant’.
4. Enter email address of transfer recipient.
5. The individual receiving the transfer will now get an email with further instructions to complete the transfer.
A $5 transfer fee will be applied. Payment of the registration fee to the original participant is a peer-to-peer transaction and is not done through Race Roster.
Last day for online transfers is April 11th.
How do I change my race distance?
To change your race distance log into your Race Roster dashboard and click on Transfer Registration from the left hand menu. Follow instructions for transferring to your registration. A $5 processing fee will be charged.
Last day for online transfers is April 11th.
Race Kit Pick Up
Do participants receive a shirt?
Shirts are not included in the registration fee. Participants have the option to purchase a Beneva Mississauga Marathon shirt during the registration process or from the Race Roster online store.
Where do I pick up my race kit?
Race kits can be picked up during the hours listed on our website on Friday, April 25 and Saturday, April 26. There will be no kit pick up at the start line on race day. Mississauga Civic Centre is the location for kit pick up.
Can I pick up more than one race kit?
If you would like to pick up a race kit for a friend, be sure to print off their registration confirmation or ask them to send you a text with that info. We set a maximum of 3 additional race kits when picking up your own kit. Contact us in advance for special accommodations.
Why are shirts not included in the registration fee?
We know that some runners love race shirts and others do not because they have a drawer full or have discarded many, potentially ending up in landfills. To reduce the inevitable surplus and work towards being a more responsible and sustainable event, race shirts are now an optional purchase item at a very reasonable price. By giving you a choice, it allows us to keep registration fee increases to a minimum.
Race Day
May I pick up my race kit on race day?
All participants must pick up their race kit during race kit pick up hours. There will be no race kits available at the start line.
How does bag check work?
Bag check will be in a large tent in Celebration Square. Tear off your baggage tag from the bottom of your bib and attach it to your bag. Your bag will be held securely until your return. You’ll be asked to show your bib to collect your items. We ask that you be mindful of the items you are checking; no valuables and keep size to a minimum.
Marathon bag check will be in the same location but loaded on to a truck (look for the signs). Items will be brought to the marathon finish. Bags must be checked PRIOR TO 7:15AM to get on the truck to the marathon finish.
There is no charge for bag check.
What is the difference between chip time and gun time?
Gun Time: The time from the sound of the starters signal to the time when the runner crosses the finish line. Also known as the Official Time. All award categories use gun time as the official result.
Real Time, Chip Time: The time from when the runner crosses the starting mat at the start line, to the time elapsed when the runner crosses the finish mat.
Are there spectator shuttles?
There are no shuttles to take spectators to the marathon finish at Lakefront Promenade, however there is plenty of free parking at the marathon finish for spectators to cheer on their marathoner!
Are there shuttle buses for the marathon finish?
Yes, enjoy a comfortable ride back to Celebration Square after your marathon finish in a coach bus. Buses will be located just 100m from the marathon finish line at Lakefront Promenade Park.
What are the parking options for the start line?
There is ample, free parking around Celebration Square.
A short walk to the start line, the lot (Square One – P6) at the corner of Rathburn Road and Duke of York, is available to participants on race day. Other locations for race day parking are; 33, 55 and 77 City Centre Dr. and 2, 3 and 4 Robert Speck Parkway. Check back closer to the event for more options.
Will there be Pacers for the marathon & half marathon distances?
Yes, we are happy to offer a pacer program for the full and half to help you meet your goals.
Half Marathon Pacer Times: 1:30, 1:40, 1:50, 2:00, 2:10, 2:20, 2:30, and 2:40
Full Marathon Pacer Times: 3:10, 3:20, 3:30, 3:40, 3:50, 4:00, 4:10, 4:20, 4:30, 4:40, 4:50 and 5:00
Pacers are supplied by CRIT Running Club and will be wearing coloured balloons indicating their pace time. RED for full marathon and BLUE for half marathon.
Can I participate with a guide/service animal?
Yes, we are committed to having an all inclusive event. Please contact us info@mississaugahalf.ca
On Course
Are strollers allowed on course? May I participate with my dog?
For everyone’s safety and comfort neither strollers or dogs are permitted on the course.
We appreciate your cooperation.
Are there toilets on course?
Yes, there are toilets located at each aid station.
Finish
Who receives a medal?
Everyone who crosses the finish line!
When and where are the awards handed out?
Awards will be presented at the marathon finish at Lakefront Promenade Park – time TBD, and at Celebration Square for the half marathon, 10K and 5K. Time TBD.
Do walkers get a timed result?
There is no separate walking category and there are no awards for walkers, however if those walking and finish their distance within the posted time limit they will have their time posted in results.
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